While we strive to accommodate cancellations, it’s important to note that we maintain a strict cancellation policy.
If you wish to cancel your order, please reach out to our customer service team at [email protected] as soon as possible. Kindly provide your order number and the reason for cancellation.
For orders that have not yet been shipped, we will do our utmost to cancel your order and issue a refund to your original payment method. Please be aware that refunds may take 3-4 days to process, depending on your payment method.
Once an order has been shipped, we are unable to cancel it. However, upon receiving your order, you may still be eligible to initiate a return according to our return policy. Please refer to the return policy section on our website for further details.
Please note that we reserve the right to refuse or cancel any order for various reasons, including but not limited to:
- Suspected fraudulent activity
- Incorrect pricing or product information
- Product availability
- Shipping restrictions
In the event that we cancel your order, we will promptly notify you and issue a refund to your original payment method.
Additionally, please note that we do not offer price adjustments or discounts after an order has been placed. If you have any questions or concerns regarding pricing or your order, please don’t hesitate to contact our customer service team at [email protected]. We are committed to providing you with exceptional service and ensuring your satisfaction with your purchase.
Thank you for choosing Xodesi for all your shopping needs. We appreciate your business and eagerly anticipate the opportunity to serve you in the future.